Error when installing update package – errorcode 5

Problem description #

An error occurs while trying to install the software update (it can happen with any file with the extension “dll”).

Reason #

Installing the update package without administrator rights and the program can’t replace old DLL files under AxisVM.

Solution #

  1. After downloading the latest Service Pack, the installation file can be found in the Updates folder under the AxisVM folder.
  2. Click on it with the mouse right button and choose the “Run as administrator“ option.
  3. If it doesn’t work, try to start !UNREGISTER_DOT_NET_ADDONPLUGIN_SERVER_v1.0.BAT file from the AxisVM folder before you install the new package.
  4. Try to install the software again with administrator rights (point 2).

If neither of the options above help, please get in touch with our Support Team!