Problem description #

AxisVM crashes with key (hardware dongle) access error, ErrorCode -115.

Reason #

ErrorCode -115 means that AxisVM can’t reach the dongle

Troubleshooting guide #

• Make sure the dongle is not removed during the usage of AxisVM
• Error can also be caused by port issue. Check the port:
  • Plug the dongle into another USB port. In case of a USB Hub, try to connect the dongle directly to the computer
  • Try the dongle in another computer

If none of the above help, the dongle needs to be replaced. Get in contact with your AxisVM distributor!