Download the latest release updates of the commercial version. Only the latest three versions are supported. Due to changes in design code and implementation, it is not recommended to use old versions of AxisVM.
Download and install the update Axisxxxx_Update_EU.exe (where xxxx stands for the current version and release - e.g. AxisVMR1a_Update_EU.exe).
If you select a different destination folder than the original one you have to copy the key file AxisVMxx_kkkk.key to the new destination folder (where xx stands for the version number, kkkk is the AxisVM protection key number - e.g. AxisVM_3905.key).
If AxisVM does not run due to missing key file check if the key file is copied into the application folder.
If AxisVM cannot find the protection key you may need to reinstall the Sentintel driver:
• Choose Add/Remove Programs
(or Programs and Features) from the Control Panel.
• Uninstall both Sentinel System Driver and Sentinel Protection Installer.
• Restart the computer.
• Reinstall Sentinel driver.
• Run AxisVM.
If you checked these items and AxisVM still does not run please contact us.